Deliveries will be effected by a company of our choice.
You have to sign upon receipt.
Delivery times and number of delivery attempts, as well as the way of notification about the delivery attempt depends on the local standard of the delivering company and/or postal service.

Delivery times depend on availability and order situation.
Generally you should have received your goods after 3 weeks.

Conditions of Use
General Terms and Conditions of Business
The following basic rules are effective to their valid version at the point in time of the order for all business transactions which have been concluded with the usage of Online-/ Teleservices.
between private customers or business customers ( “Customer” ) and Milo Stamm DOO, the operator of the Online-Shop “milostamm.com”
( “Supplier” )

§ 1 Conclusion of Contract
Through an order and a confirmation identical in terms of content of Supplier the contract is concluded. Customer agrees to be bound by and accept these terms and conditions by clicking on related option button on the internet page. For an effective order name and address of place of residence as well as a valid fax number or a valid e-mail address of Customer is needed. Furthermore Customer needs to give information of the mode of payment ( see § 2 ).
Offers are without engagement and are given with the reservation of delivery power until Supplier confirms delivery.

§ 2 Contract Implementation
About the content of the order and the total amount Customer will promptly receive an electronic message to the e-mail address or a fax to the fax number Customer provided.
It is recommended to keep this message as confirmation. Should the content of this confirmation differ for any reason from Customers expectations, Customer is obliged to inform Supplier immediately by the same means of communication Customer received the confirmation.

The customer can order either on calculation or by Credit card. Forwarding expenses amount to:
Post Costs
- all countries 20,- €
The goods will be shipped by post or other carrier of Suppliers choice .When delivering goods title to products will remain with Supplier and passes only to Customer upon goods and shipping charges are paid in full. Supplier is entitled to execute new orders only when Customer has settled all active debts of former deliveries.

§ 3 Examination Right
Customer has the right to view and examine the product upon receipt. If due to this examination the product is worn in any way or inferior, Customer has to take responsibility for this deterioration and – if there is no right of warranty claim given- Customer has to reimburse Supplier for this deterioration with money. § 357 III BGB

If an article ordered is not available at short notice and this wasn’t perceptible to Customer upon ordering, Supplier can suggest to deliver at first the articles available at short notice.
If Customer accepts this suggestion, on each partial delivery a flat rate for shipping will be charged. With this approval Customer waives the right of withdrawal due to partial deliveries stipulated under § 6. If Customer does not agree to partial deliveries as, for instance Customer wishes complete delivery only, the order will be delivered only upon availability of the last article. If there is no declaration from Customer, Supplier has the right to execute partial deliveries, however Customer is obliged to pay the shipping charge flat rate only once.

Provided that Customer has been informed upon ordering and via confirmation that single items are not expected to be available at short notice, approval to partial deliveries will be regarded as given, as Customer has the possibility to arrange the order containing articles of similar availability.

Supplier is not liable for product information, provided by the manufacturer; these information will regularly not be checked by Supplier of factual correctness.
This contract is governed by EU Law unless at customers location a law is given making the choice of law null void.

§ 4 Power of Revocation
Even the goods are in accordance with the order, Customer has the right to revoke the order within 14 days. § 355 BGB. Beginning of time is upon receipt of the written Advice of Power of Revocation by Customer, latest however upon receipt of the goods.

For revocation no reason must be given and can be declared in written form under § 126 bBGB or in return of the goods. As written form an electronic mail ( E-mail ), showing as sender the e-mail address Customer had provided or proofs in any other way that the revocation is undoubtedly from the relevant customer, is sufficient.

If Customer mails out the revocation within the stipulated period, the time-limit will be complied even if the revocation reaches Supplier possibly after the time-limit.

Provided that the ordered goods fit into a postal packet, Customer has to return them by mail immediately § 357 II BGB. Supplier bears the costs for the return shipment.

Mailing address for the Declaration of Revocation and return shipment of the goods as follows:

Milo Stam DOO
Zmaj Jovina 185a
22320 Indjija
Serbien
EMail: milostamm@hotmail.com

§ 5 Revocation Exclusion
Revocation is under §312d BGB excluded if the products ordered by Customer are custom made. This applies only to custom made products as they are not of the same value to other customers.

§ 6 Notice of Withdrawal
Both contract parties can withdraw from the contract within a period of 14 days. Beginning of time is for Supplier upon accepting the order and for Customer upon ordering, latest however upon receipt of the goods.

Withdrawal can be declared in written form or in return of the goods. As written form ( §126b BGB ) an E-mail message, identifying undoubtedly the sender, is sufficient. Supplier will inform Customer about the factual reasons leading to the withdrawal.

If Supplier withdraws from the contract, Customer is obliged to return the products immediately, costs for the return shipment will be covered by Supplier.
If Customer withdraws from the contract, Customer needs to compensate for the deterioration of the products the Customer is responsible for, by reimbursing Supplier the value with money. Customer bears the costs for the return shipment. Power of Revocation of a consumer under §4 remains unaffected.

Besides the two-weeks period, Supplier has the right to withdraw from the contract, if Customer does not settle payment for products and/or services within the time, allowed for payment stated on the invoice, under particular circumstances leading Supplier to believe Customer will not fulfil its, contractual duties. For instance, if Customer provides obviously inaccurate, information.
Supplier needs to inform Customer immediately about the intent of withdrawal and about the reasons. In this case, Supplier can suggest ways and procedures to Customer, how Customer can eliminate the reasons for the withdrawal. If Customer follows the suggestion of Supplier, Supplier can not go through with the withdrawal on the basis of the reasons stated in the intend of withdrawal.

Besides the two-weeks period, Customer has the right to withdraw from the contract, if the delivery date given by Supplier has been exceeded for more than two weeks, if the delivery date given by Supplier is so far in the future that Customer, generally loses interest in the products, loses interest in the products, because Supplier executes only parts of the order, within the announced delivery time.
Customer needs to inform Supplier immediately about the intent of withdrawal and about the reasons. In this case, Customer and Supplier should exchange suggestions of ways and procedures to avoid the withdrawal. If Customer agrees to an alteration of the contract the agreement is binding and Customer can not go through with the withdrawal on the basis of the reasons stated in the intend of withdrawal.

§ 7 Privacy Protection
Supplier stores the address as well as the e-mail address and fax number of Customer for the purpose of executing the contract properly. Additionally the order itself and the payment information will be stored. Customer permits Supplier to consult third parties for the execution of the contract, particularly the postal service and other carriers, and Customer permits Supplier to provide these consulted third parties with the data needed to execute the contract. Supplier remains obliged to take care that these consulted third parties will erase the data immediately after fulfilment of their task.

Customer can give permission beyond the concrete contract to use its personal data for the purpose of advisory service and consumer information. Customer can permit Supplier to use the data after making them anonymous for the purpose of market research and statistics.
Customer can permit Supplier to transfer the personal data for the purpose of advisory service and consumer information to third parties. Permission will be given by clicking on the option button on the order form of the internet page.

Besides, all data will be stored at least until expiration of the statutory warranty period of a delivery. The data will not be deleted, if Customer places further orders within this period of time.

Customer has the right to learn of its data the Supplier has stored.
A statement of the stored data regarding the Customer is enclosed to the confirmation of the order. If Customer wishes to get data information outside a concrete order, information will be send to an e-mail address or fax number of Customer’s choice . If Customer wishes to get
mailed a print out on paper of the data, a flat fee of 2,50 EUR will be charged.

§ 8 Quality Guarantee
As wood is of natural substance it is impossible to guarantee a specific quality. Highest attention will be paid to quality assurance. Withdrawal from the contract and return the delivered product free of charge shall indemnify if not satisfied.

If Supplier is unable to deliver what Customer ordered or expected, Supplier do not accept third-party liability for claims.

§ 9 Final Regulations
If the order is placed by a natural or juristic person with the intention related to commercial activity or self-employed occupation the Power of Revocation under § 4 is excluded. Notice of Withdrawal under § 6 remains unaffected, however Exclusions of Revocation under § 5 apply accordingly. In this case, place of performance is location of Supplier and only
Customer bears risks and costs of dispatch.

If Customer is a merchant, a legal entity under public law or of foundation under public law, both parties agree that any dispute or controversy arising from or relating to the contract shall be resolved exclusively by the local Court Hamburg-Mitte

If Customer does not have a general place of jurisdiction in the one of the member countries, both parties agree that any dispute or controversy arising from or relating to the contract shall be resolved exclusively by the local Court Hamburg-Mitte.

The contracted parties agree that for their contractual relations with the exclusion of the UN-Sales Law – as far as admissible- the German Law applies Art.27ff.EGBGB.

These terms and conditions are subject to change without prior written notice at anytime, in suppliers sole discretion.